Privacy Policy

Information We Collect

When you request a quote, contact BinCraft or otherwise provide information to us, we may collect information such as:

• Your name
• Email address
• Telephone number
• Delivery or project address
• Project type and details
• Materials you intend to dispose of
• Container size preferences
• Requested delivery timing and rental period
• Placement and access information
• Notes or other information you choose to provide
• Photos or files you choose to upload

Our Get My Quote form does not collect payment card information.

When you visit our website, our website hosting, security and related systems may also automatically collect limited technical information such as your IP address, browser or device information, pages requested, date and time of access, and similar information used to operate and protect the website.

How We Use Your Information

We use personal information for reasonable business purposes related to providing and operating BinCraft services. These purposes may include:

• Responding to inquiries and quote requests
• Recommending an appropriate container
• Determining service availability
• Preparing project-specific quotes
• Coordinating delivery, placement and pickup
• Communicating with you about your inquiry or service
• Maintaining appropriate business and service records
• Operating, maintaining and securing our website
• Preventing fraud, misuse or security incidents
• Meeting legal, regulatory or accounting requirements

Information submitted through a quote request will not be used for unrelated marketing purposes without appropriate consent.

Consent

By voluntarily submitting information to BinCraft, you consent to its collection, use and disclosure for the purposes reasonably necessary to respond to your request and provide the services you have requested.

We limit the collection of personal information to information reasonably required for those purposes.

How We Share Information

BinCraft does not sell or rent personal information.

We may provide information to employees, contractors or service providers when reasonably necessary to operate our business or provide requested services. This may include companies that assist with website hosting, website maintenance, security, email delivery and other business technology.

These service providers are expected to handle personal information only for the purposes for which it was provided and to apply appropriate safeguards.

We may also disclose information where required or permitted by law, or where reasonably necessary to protect BinCraft, our customers or others.

Service Providers and Data Processing

Some of the technology and service providers used to operate our website and communications may process or store information outside Ontario or Canada.

When information is processed in another jurisdiction, it may be subject to the laws and lawful access requirements of that jurisdiction.

BinCraft takes reasonable steps to use service providers appropriate to the nature of the information involved.

Cookies and Website Technology

Our website may use cookies and similar technologies necessary for website functionality, security, performance and administration.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

Retention of Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, meet legal requirements, resolve disputes or protect legitimate business interests.

Information that is no longer required will be deleted, destroyed or anonymized as appropriate.

Safeguarding Your Information

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure or alteration.

No internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may request access to personal information that BinCraft holds about you and may ask us to correct information that is inaccurate or incomplete.

We may need to verify your identity before responding to an access or correction request. Certain information may be subject to legal exceptions.

Privacy Questions or Concerns

Questions, access requests or concerns about BinCraft's privacy practices can be directed to:

Privacy Officer
BinCraft
Phone: 519-809-BINS (2467)

If you have a privacy concern, we encourage you to contact us so that we can attempt to address it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, website, business practices or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.